Frequently Asked Questions
For Individuals Seeking Shelter or Support
What is Stepping Stones Crisis Society, and how can it help me?
Stepping Stones Crisis Society (SSCS) provides safe shelter, resources, and support services for individuals facing domestic abuse and family crisis. Our programs are designed to empower individuals with the tools needed for safety, independence, and self-worth.
Who qualifies for your shelter and support services?
Our shelter services are available to women, with or without children, who are in crisis due to domestic abuse. We also offer support and resources to individuals facing similar situations.
What types of support are available for women and children?
SSCS offers emergency shelter, counseling, safety planning, advocacy, and access to essential resources such as child support, educational resources, and community programs.
How do I access the shelter or get help immediately?
If you need immediate assistance, please call our 24/7 Crisis Helpline at 780.594.3353. We’re here to provide guidance, support, and immediate intervention if necessary.
Is there a cost to stay at the shelter or participate in programs?
All of our services, including shelter and support programs, are provided at no cost to individuals in crisis.
What should I bring with me to the shelter?
You may want to bring essential documents (e.g., ID, health cards, and any legal documents) and personal items. If you need assistance with preparing for your stay, please reach out, and we’ll help guide you through the process.
Can I bring my children to the shelter?
Yes, children are welcome at the shelter. We offer a safe and supportive environment for families, and our staff is trained to address the needs of children who may be affected by family violence.
Are pets allowed in the shelter?
In some cases, we can accommodate pets to ensure that all members of the family feel safe and supported. Please contact us in advance to discuss arrangements for pets.
How private and confidential is the support I receive?
Your privacy is our priority. All services and interactions with our team are strictly confidential, and we take every measure to protect your personal information.
What is Joie’s Phoenix House, and how is it different from the emergency shelter?
Joie’s Phoenix House (JPH) is our second-stage housing program, designed for women and children who need long-term support beyond emergency shelter. JPH provides fully furnished suites and a safe, supportive environment to help families work toward independence.
For Support People or Friends/Family Members of Individuals in Crisis
How can I support someone I know who is experiencing abuse?
The best way to support someone is by listening without judgment and offering a safe space for them to share. Encourage them to reach out to support services like SSCS for professional assistance.
What are the signs of abuse, and how do I recognize them?
Abuse can include physical, emotional, financial, and psychological harm. Common signs include extreme jealousy, isolation from friends and family, control over finances, and physical injuries. Learn more about signs of abuse on our Learn About Abuse page.
Can I refer someone to the Stepping Stones Crisis Society?
Yes, referrals can be made by family members, friends, or professionals. Please contact our helpline or speak with our Community Outreach Specialist for more information.
What should I do if someone I know is in immediate danger?
If someone is in immediate danger, call 911 or our Crisis Helpline at 780.594.3353 for guidance. Safety is our top priority, and we can help provide intervention.
How can I get information on educational resources for preventing abuse?
We offer educational programs, workshops, and resources on recognizing and preventing abuse. Visit our Education & Resources page for more information.
For Donors
How are donations used at Stepping Stones Crisis Society?
Donations are used to provide shelter, counseling, resources, and essential support services for individuals and families in crisis. Every dollar helps make a meaningful impact on our community.
Are my donations tax-deductible?
Yes, all monetary donations to SSCS are tax-deductible. We provide tax receipts for eligible donations.
Can I make a recurring donation or sponsor specific programs?
Yes, recurring donations and program sponsorships are available. Reach out to us to discuss options for supporting specific programs, such as Joie’s Phoenix House or our education initiatives.
What types of in-kind donations are needed?
We appreciate in-kind donations such as clothing, toiletries, and household items. Please check our Wish List for a current list of needed items, or contact us if you have questions.
Can I volunteer my time instead of making a financial contribution?
Absolutely. Volunteers play a crucial role in our organization. See our Volunteer Opportunities page for more information on how to get involved.
How do I donate stocks or securities?
Donating stocks or securities is a great way to support SSCS. Please contact our office for more information on how to process this type of donation.
What impact does my donation have on the community?
Your donation helps us provide life-changing resources and safe spaces for those affected by family violence. Learn more about our impact on the Impact Stories page.
For Volunteers
What volunteer opportunities are available at SSCS?
We offer various volunteer opportunities, including crisis support, event planning, and administrative assistance. Visit our Volunteer Opportunities page to learn more.
Do I need specific qualifications or training to volunteer?
Some roles may require specific training, which we provide. Other roles are more flexible, and we welcome individuals of all backgrounds to join our team.
How do I apply to become a volunteer?
Fill out our Volunteer Application Form on our website, and our team will reach out to discuss opportunities that fit your interests and skills.
Can I volunteer for specific programs, such as the community support program or Joie’s Phoenix House?
Yes, we have roles within specific programs. Reach out to discuss your interests, and we’ll find a position that suits your skills and availability.
Is there an age requirement to volunteer?
Volunteers must be at least 18 years old. For certain positions, additional age restrictions may apply.
General Information
What is abuse, and what are the common warning signs?
Abuse includes behaviors that aim to control or harm another person, whether through physical, emotional, psychological, or financial means. Learn more about abuse and its warning signs on our Learn About Abuse page.
How do I disable emergency alerts on my phone for safety?
If you’re in an unsafe environment, consider disabling emergency alerts on your device. Visit our Disable Emergency Alerts page for detailed instructions.
* In Canada, emergency alerts cannot be fully disabled on cell phones. You may be able to change how you receive the alert, but the CRTC must send the alert to all cell phones. Please check the settings on your phone. When in doubt, turn the phone off when not in use.
What is the Capital Campaign, and how does it benefit the community?
Our Capital Campaign supports the construction of a new facility to serve more individuals in need. This new building will offer expanded resources, better facilities, and an enhanced capacity to support our community. Learn more on the Capital Campaign page.
Where is SSCS located, and what regions does it serve?
We are located in Cold Lake, Alberta, and serve the surrounding Lakeland region, including Bonnyville and nearby areas.
How can I contact SSCS if I have further questions or need assistance?
Please reach out to us through our 24/7 Crisis Helpline at 780.594.3353, or use our Contact Us page to send us a message.